Townsend has always been surrounded by small business. Starting from a very young age, business was always a fascination.Wondering what made the men and women he looked up to so great, Townsend set off to learn the business world by working for successful small business owners. In the next 10 years, Townsend would immerse himself in other people’s businesses to study and learn in depth the principals that made these business owners successful. Since then, Townsend has repeatedly created and grown many businesses.
Service business have always been at the heart and soul of Townsend’s passion. Townsend strives to improve services to make life better for customers and improve the business to increase profitability while making it less stressful to operate.
Service businesses are complex to operate, but perceived as simple by the customers. The customer wants an expert service man or woman. They want to be your number one customer and they want no headaches. The owner faces supplier issues, scheduling and routing issues, employee issues, equipment issues, and financial issues. Townsend guides you through how to present the customer with a simple smooth experience while creating a strong foundation for the business. He shows how to stay ahead of suppliers, automate and improve routes, hire great employees, manage existing equipment and purchase new equipment, as well as reduce debt and increase profitability.